FLAT RATE DELIVERY ON ALL ORDERS

All Sales Are Final. No Refunds Will Be Issued Dox Furnitures approval. “Special Orders” may not be cancelled. Seller will make every attempt to expedite special orders and will provide a reasonable time estimate based on normal conditions, but shall not be held liable for delays caused by manufacture shortages, production run cycles, freight scheduling, inclement weather, or any other reason beyond our control. Any requested return, refund, cancellation, or exchange is subject to seller approval. Should seller agree to a return, refund, cancellation, or exchange, a MINUMUM RE-STOCKING FEE of 20% may apply. Any such customer request must be accompanied by bill of sale to verify the original transaction.

Buyer Assumes Responsibility For Purchase. Buyer acknowledges that measurements have been taken in advance of transaction and that merchandise purchased will fit into premises and the space for which it was intended. If a delivery service is provided by Dox Furniture or any of its agents, the buyer understand that he/she is responsible to provide reasonable access. If access is limited, buyer agrees to sign a waiver, releasing Dox Furniture of any potential liability to merchandise or premises. If buyer does not wish to sign such waiver, seller’s personnel will deliver to street level or to point of reasonable access only.

Warranty And Service. Dox Furniture will gladly assist buyer with the exercise of manufacture warranty matters. Seller makes no specific warranty of items beyond any written description of warranty provided by manufacture. Buyer will be responsible for returning defective merchandise. PLEASE NOTE: (1) Manufacturer warranties do not cover damage due to abuse or negligence. (2) Wear and Tear over time of merchandise is considered normal and not subject to warrantable remedies. (3) Color Fastness and Wear of Fabrics are not covered by warranty. (4) Mattress body impressions are normal over time and typically not covered by manufacturer warranty, unless underlying structural defects have led to such condition. (5) After merchandise is in possession of buyer, buyer is responsible for transportation costs in connection with the exercise of warranty matters. Seller will make every attempt t secure low cost transportation rates in exercise of warranty claim, but shall not be held liable for the cost of such service. (6) Buyer agrees to furnish a copy of original bill of sale to authenticate ownership of goods, as warranties are limited to original purchasers only. (7) NO WARRANTY applies on purchases of FLOOR MODELS, AS IS, and FINAL SALE items. Buyer is responsible for inspection of merchandise prior to purchase for such transactions.

ReturnsWe understand that ordering furniture online can be intimidating. That’s why we offer our 48-Hour Hassle-Free Return Policy! If you order an item, get it home and decide it’s not what you had expected, we will issue a refund (minus a 20% re-stocking fee and any delivery and/or assembly charges if applicable). The customer is responsible for returning furniture to our store within 48 hours of purchase. All returned items must be damage-free.